I spoke with my boss yesterday about it, and it helped me realized what he specifically did. First he called his specific clients and asked what they were doing - covering their tracks ensuring for no bad press, but then also making suggestions for an example of how the company can go above and beyond and build a better reputation.
In the example of one of our hotel clients, they had one of the more serious responsibilities of informing & providing their guests with the information and water to maintain a pleasant stay. For our restaurants, they had to adapt to making sure they could cook and provide their guests water as well. For one of our bigger clients - a coffee company - everyone was literally DEPRIVED. (I'm really glad I never drink coffee. I was just water-deprived rather than coffee. Water is my coffee.) So today they'll be going around the city giving out coffee to everyone as a thank you for tolerating the lack of coffee - which is a very appropriate gesture.
My point is - there's always another opportunity out there. It's PR's job to take advantage of them. I'm excited about getting started.
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